Shipping Policy

SHIPPING POLICY

All orders are shipped from Auckland, New Zealand. We dispatch orders every business day.

SHIPPING TIMES

Orders placed before 8pm NZDT are typically dispatched the next business day.

New Zealand Delivery Estimates:
- Auckland Metro: Next business day
- North Island: 2-3 business days
- South Island: 3-4 business days
- Rural Delivery: 5-7 business days

Australia Delivery Estimates:
- Major cities: 6-10 business days
- Regional areas: 8-14 business days

SHIPPING RATES

New Zealand:
- Standard NZ Shipping: $6.50 NZD
- Rural Delivery: $11.00 NZD
- We use New Zealand Post for all NZ shipments

Australia:
- Standard Australia Shipping: calculated at checkout
- Tracked international shipping via New Zealand Post / Australia Post
- Customs duties and import taxes (if applicable) are the responsibility of the buyer

PACKAGING

All cards are shipped in protective sleeves and toploaders to ensure they arrive in perfect condition. Orders are packaged in rigid mailers or boxes depending on order size.

PREORDERS

If your order contains both preorder and in-stock products, we will contact you with shipping options. Preorders ship once the product is released.

INTERNATIONAL SHIPPING

We currently ship to New Zealand and Australia. For any other international shipping enquiries, please contact us at support@inkwell.nz.

TRACKING

Tracking information will be provided via email once your order has been dispatched.

SHIPPING DELAYS

During sales periods or new set releases, shipping may be slightly delayed due to order volume. We appreciate your patience!

LOST OR DAMAGED PARCELS

If your parcel is lost in transit or arrives damaged, please contact us at support@inkwell.nz within 7 days of the expected delivery date so we can work with the carrier to resolve the issue.

CONTACT

Questions about shipping? Contact us at:

Inkwell NZ
4/24 Eastglen Road
Glen Eden, Auckland 0602
New Zealand
Email: support@inkwell.nz
Phone: 022 152 2659