Shipping policy

SHIPPING POLICY

All orders are shipped from Auckland, New Zealand. We dispatch every business day.

HOW WE PACK & PROTECT YOUR CARDS

Every card is sleeved and placed in a rigid toploader, then packed in a hard mailer or box so it arrives in the same condition it left us. We've shipped cards safely all over the world.

All international parcels are fully tracked end-to-end, require a signature on delivery, and are insured against loss or damage in transit — so a valuable card is never left unattended or unaccounted for.

SHIPPING TIMES

Orders placed before 8pm NZ time are typically dispatched the next business day.

New Zealand delivery estimates:
- Auckland Metro: Next business day
- North Island: 2-3 business days
- South Island: 3-4 business days
- Rural Delivery: 5-7 business days

Australia delivery estimates:
- Major cities: 6-10 business days
- Regional areas: 8-14 business days

International delivery estimates (tracked):
- Asia (HK, JP, SG, KR, etc.): 7-15 business days
- USA / Canada / UK / Europe: 10-20 business days
- Rest of world: 14-30 business days

These are typical ranges, not guarantees — customs processing in the destination country can occasionally add time and is outside our control.

SHIPPING RATES

New Zealand:
- Standard (NZ Post Courier, tracked): $6.50 NZD
- Rural Delivery: $11.00 NZD

Australia:
- Standard Tracked: A$16
- Courier: A$32

International (tracked & signed, priced in NZD, calculated at checkout by weight and destination):
- USA: from $25 (small parcel) up to $85 (1-2kg)
- Asia: from $52 up to $85
- UK & Europe: from $70 up to $112
- Canada: from $70 up to $112
- Rest of world: from $70 up to $112

The exact rate for your address and order weight is shown at checkout before you pay.

MINIMUM INTERNATIONAL ORDER

Orders shipping outside New Zealand and Australia require a minimum cart value of NZD $50. This keeps shipping cost reasonable relative to the value of the order. There is no minimum for New Zealand or Australia.

CUSTOMS, DUTIES & IMPORT TAXES

United States: Good news — we prepay all US import duties for you (Delivered Duty Paid). The price you pay at checkout is the price you pay, full stop. There is no customs bill on delivery and your parcel won't be held for unpaid duty.

All other countries: Any local import taxes, VAT, GST or duties charged by your country are the buyer's responsibility and are not collected by us at checkout. If your parcel is held by customs, you may need to pay the assessed amount before it's released. If you're unsure what your country charges on trading cards, please check before ordering — refusing a parcel or failing to clear customs does not entitle the buyer to a full refund (return shipping and any customs costs are deducted).

Every international parcel ships with a customs declaration and commercial invoice showing the product description, HS code and country of origin, as required by the destination country.

COUNTRIES WE SHIP TO

We ship to approximately 225 countries worldwide. A small number of destinations are excluded due to courier restrictions, sanctions, or carrier-flagged parcel-loss issues. If your country isn't selectable at checkout and you'd like to discuss options, email support@inkwell.nz.

PREORDERS

If your order contains both preorder and in-stock products, we'll contact you with shipping options. Preorders ship once the product is released.

TRACKING

A tracking link is emailed to you the moment your order is dispatched. International parcels are tracked the whole way and handed to the destination country's delivery network for the final leg.

SHIPPING DELAYS

During major sales or new set releases, dispatch may be slightly delayed due to volume. International parcels can also be delayed by customs processing in the destination country, which is outside our control.

LOST OR DAMAGED PARCELS

If your parcel is lost in transit or arrives damaged, contact us at support@inkwell.nz and we'll work with the carrier to resolve it — international parcels are insured, so you're covered. For New Zealand orders, please contact us within 7 days of the expected delivery date. For international orders, please allow up to 30 days from dispatch before reporting a parcel as lost, as international transit times vary. We cannot replace or refund parcels marked as delivered by the carrier; if you believe a parcel was stolen after delivery, please contact your local postal service.

CONTACT

Questions about shipping? Contact us at:

Inkwell NZ
Whangaparāoa, Auckland
New Zealand
Email: support@inkwell.nz
Phone: 022 152 2659